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TAKE THE NEXT STEP

Already shared a gift card code? Here’s what to do next.

Scams can happen to anyone. You deserve support, and acting quickly matters. A refund or recovery is not guaranteed.

  1. Stop the conversation.

    Don’t send more codes or money. Be cautious of anyone who offers to recover your money for an upfront fee.

  2. Contact the gift card issuer immediately.

    Use the issuer’s official website or contact details printed on the card. Explain what happened and ask whether the balance can be frozen or refunded. Keep the card and receipt.

    Apple gift cards — U.S. support ↗Apple gift cards — Canada support ↗Google Play gift card support ↗FTC directory of gift card issuer contacts (U.S.) ↗

    For other cards, go directly to that brand’s official website. Avoid contact details provided by the suspected scammer.

  3. Keep the evidence.

    Save receipts, messages, screenshots, usernames, and the dates of contact. Share them with the issuer or authorities through official channels, not on this website.

  4. Report suspected fraud.

    United States

    Report the scam to the FTC. If it involved the internet, you can also report it to the FBI’s Internet Crime Complaint Center (IC3). Contact your local police when appropriate.

    Report to the FTC ↗FBI IC3 reporting options ↗

    Canada

    Report suspected fraud to the Canadian Anti-Fraud Centre and your local police. You can report an attempt even if you did not lose money.

    Canadian reporting options ↗

    Outside the U.S. and Canada? Contact your local police or national fraud reporting service. Reporting does not guarantee a refund or an investigation.

  5. Protect any other information you shared.

    If banking information was disclosed, contact your bank using a trusted number. If you shared passwords, change them through the official service and enable two-factor authentication. Ask a trusted person to help if you need it.

    If your identity was misused, visit IdentityTheft.gov (United States) or follow the Canadian Anti-Fraud Centre’s steps after fraud (Canada).

U.S. & CANADIAN RESOURCES

Good information. The right place to turn.

Official guidance for people in the United States and Canada. Choose your country to find reporting options. Gift card issuer support is always shown.

United States

U.S. reporting and recovery information.

FTC: report fraudReport suspected scams and dishonest business practices to the Federal Trade Commission.FTC: gift card scams and issuer contactsLearn what to do after sending a code and find contact information for common gift card brands.FBI Internet Crime Complaint Center (IC3)Report fraud or crime involving the internet. Reports do not guarantee an investigation or recovery.IdentityTheft.govU.S. identity theft reporting and recovery help if personal information was misused.

Canada

Canadian reporting and recovery information.

Canadian Anti-Fraud Centre: report fraudFind national reporting options for fraud and cybercrime, including attempts.Canadian Anti-Fraud Centre: steps after fraudGuidance on keeping evidence, contacting financial institutions, and reporting to police.FCNB: gift card scam warning signsPlain-language education from New Brunswick’s financial and consumer services regulator.

Gift card issuer support

Contact the brand on your card immediately. Options and policies vary by country.

Apple gift card support — United StatesOfficial Apple gift card scam guidance and a route to Apple Support for U.S. customers.Apple gift card support — CanadaOfficial Apple gift card scam guidance and a route to Apple Support for Canadian customers.Google Play: report a gift card scamOfficial guidance and reporting options for Google Play gift card scams. Follow the options for your location.

These links open official external websites. SafeFamilyNow does not file reports for you, and is not affiliated with these organizations. Resources reviewed November 14, 2026. Reporting does not guarantee money recovery.