A LITTLE KNOWLEDGE HELPS

Gift card scams, explained simply.

Learn the stories to look out for, and the small steps that can help you check a request.

What is a gift card scam?

Someone uses a false story to persuade you to buy a gift card and give them the code. They can spend the balance without having the physical card.

Example to watch for

“Buy gift cards, then send a picture of the codes to clear this debt.”

Why do scammers ask for gift cards?

Codes can be sent quickly, and the money may be spent before you can stop it. Getting money back can be difficult. Gift cards bought as genuine gifts are not inherently a scam.

A helpful reminder

Keep the code private while you check a request.

Someone says they work for a business

A convincing logo, caller ID, or familiar name does not prove who is contacting you. A request to fix an account or pay a bill using gift card codes is a serious warning sign.

Example to watch for

“Your account is locked. Send a gift card to unlock it.”

Someone says they work for the government

Do not pay taxes, fines, or government debts with gift cards. Stop the conversation and contact the agency through its official website.

Example to watch for

“Pay with gift cards today or you will be arrested.”

A family member needs emergency help

Scammers can pretend to be a loved one in trouble. Call that person using a number you already have. Talk to another trusted family member, even if you were told to keep it secret.

Example to watch for

“It’s me. I need help urgently. Don’t tell anyone.”

An online relationship turns into a money request

Someone you met online may build trust before requesting gift cards. Pause before sending money, especially if you have never met them or cannot independently confirm their story.

Example to watch for

“I need a gift card for travel so I can finally meet you.”

How can I check a suspicious request?

Stop replying. Find the company’s official website yourself, or call your loved one on a number you already trust. Do not use contact details sent by the person making the request.

A helpful reminder

You are allowed to take your time. Ask someone you trust to check with you.

What if I already shared the code?

Contact the card issuer immediately through its official website. Keep the card, receipt, and messages. Report suspected fraud. Recovery is not guaranteed.

A helpful reminder

Use “Already sent a code?” for the steps and official resources.

Check a Gift Card Request

U.S. & CANADIAN RESOURCES

Good information. The right place to turn.

Official guidance for people in the United States and Canada. Choose your country to find reporting options. Gift card issuer support is always shown.

United States

U.S. reporting and recovery information.

FTC: report fraudReport suspected scams and dishonest business practices to the Federal Trade Commission.FTC: gift card scams and issuer contactsLearn what to do after sending a code and find contact information for common gift card brands.FBI Internet Crime Complaint Center (IC3)Report fraud or crime involving the internet. Reports do not guarantee an investigation or recovery.IdentityTheft.govU.S. identity theft reporting and recovery help if personal information was misused.

Canada

Canadian reporting and recovery information.

Canadian Anti-Fraud Centre: report fraudFind national reporting options for fraud and cybercrime, including attempts.Canadian Anti-Fraud Centre: steps after fraudGuidance on keeping evidence, contacting financial institutions, and reporting to police.FCNB: gift card scam warning signsPlain-language education from New Brunswick’s financial and consumer services regulator.

Gift card issuer support

Contact the brand on your card immediately. Options and policies vary by country.

Apple gift card support — United StatesOfficial Apple gift card scam guidance and a route to Apple Support for U.S. customers.Apple gift card support — CanadaOfficial Apple gift card scam guidance and a route to Apple Support for Canadian customers.Google Play: report a gift card scamOfficial guidance and reporting options for Google Play gift card scams. Follow the options for your location.

These links open official external websites. SafeFamilyNow does not file reports for you, and is not affiliated with these organizations. Resources reviewed November 14, 2026. Reporting does not guarantee money recovery.